Last updated: 28th July 2020

Shipping Policy

  1. Pastry Pro Retail Sdn Bhd shall use reasonable endeavours to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but Pastry Pro Retail Sdn Bhd cannot guarantee any firm delivery time and Pastry Pro Retail Sdn Bhd shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Pastry Pro Retail Sdn Bhd.

  2. Your Order will be delivered to you via
    1. Easy Parcel, logistic and shipping service company or,
    2. LALAMOVE, provides same-day delivery services. All Lalamove orders placed before 11 AM on Monday to Friday will be delivered on the same day anytime before 6 PM. Orders place after 11 AM will be delivered the next day before 6 PM, there are no Lalamove deliveries on Saturday & Sunday. We cannot guarantee the exact time orders are delivered.
    3. Alternatively, buyer can choose to Self-Pick Up their purchases themselves at the following location: Pastry Pro Retail Sdn. Bhd. 
      No 8, Jalan 3/37A, Industrial Area Taman Bukit Maluri, Kepong, 52100, Kuala Lumpur (Weekdays: 9am to 6pm, Saturday: 9am to 3pm).
  3. We ship to all Malaysian states. For order placed before 11 AM, please allow three (3) to five (5) working days for Peninsular Malaysia and five (5) to seven (7) working days for East Malaysia including Labuan for processing from date of Pastry Pro Retail Sdn Bhd's confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by Pastry Pro Retail Sdn Bhd. Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address. Customer are required to choose their preferred courier service. Delivery charges of all our partners will be published before checking out of shopping cart. 
  4. Pastry Pro Retail Sdn Bhd offers international shipping through a partnership with EasyParcel. We ship to most major countries. When checking out at our online store, select your country from the dropdown under buyer's shipping details or click here to check if we deliver to your country. If your country is not in the list, we do not currently ship to your country. Please click here to view our International Shipping Disclaimer.
  5. No delivery services shall be available on Sunday & public holidays.
  6. The Customer is to notify Pastry Pro Retail Sdn Bhd immediately of a change to his delivery address and contact number.
  7. Where Customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the Customer for a second delivery. If Customer is still not reachable at second attempt, a notification card will be left for the Customer to collect the Products from Pastry Pro Retail Sdn Bhd's outlet at Taman Bukit Maluri, Kepong, Kuala Lumpur. If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by Pastry Pro Retail Sdn Bhd (including but not limited to the delivery cost and administrative charges).
  8. If the Customer is not personally available to accept delivery, a representative may accept delivery on behalf of the Customer provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The Customer or its representative may be required to produce proof of identity on delivery or collection of Products and all deliveries shall be signed off by the Customer or its representative on the delivery invoices.
  9. Pastry Pro Retail Sdn Bhd reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.


Pastry Pro Retail Sdn. Bhd.