International Shipping Disclaimer 

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Shipping Terms

Pastry Pro Retail Sdn Bhd is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

Pastry Pro Retail Sdn Bhd  cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

 We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. 

For now, with EasyParcel, we will be covering most major countries as listed below

CountriesDelivery Time Frame
Singapore, Thailand5 working days
Indonesia, Philippines, Bhutan, Lao PDR, Maldives, Mongolia, Nepal, Sri Lanka, India, Bangladesh, China, Vietnam, Taiwan, Myanmar, Hong Kong, Cambodia, Brunei Darussalam, Macau, South Korea, New Zealand, Japan, Australia7 working days
Canada, United States, United Kingdom, Mexico, Belgium, Denmark, Germany, Hungary, Italy, Portugal, Norway, Netherlands, Monaco, Luxembourg, Liechtenstein, Spain, Sweden, Switzerland,  Ireland, Austria, Finland, France, Albania, Andorra, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Gibraltar, Greece, Greenland, Guernsey, Iceland, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lithuania, Republic of Macedonia, Malta, Moldova, Montenegro, Oman, Pakistan, Poland, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Ukraine, United Arab Emirates, Uzbekistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Saint Eustatius and Saba, Botswana, Brazil, Burkina Faso, Cameroon, Spain, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Côte d’Ivoire, Curacao, Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Equatorial Guinea, Guyana, Haiti, Honduras, Israel, Jamaica, Kenya, Kiribati, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Northern Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Federated States of Micronesia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Saint Kitts and Nevis, New Caledonia, Nicaragua, Nigeria, Niue, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Réunion, Rwanda, Saint Helena, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Saint-Barthélemy, Saint Lucia, Sint Maarten,  Saint Vincent and Grenadines, Suriname, Swaziland, French Polynesia, United Republic of  Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu,  Venezuela (Bolivarian Republic), British Virgin Islands, Virgin Islands, US, Zambia, Zimbabwe7-10 working days